Custom Event Setup

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    Shipping policy

    Shipping Policy

    At EDGE Cycling, we are committed to ensuring a smooth and efficient delivery process for all our customers. Please read our shipping policy carefully to understand how we handle orders and deliveries in compliance with UAE regulations.

    1. Order Processing

    • All orders are processed within 1–2 business days (excluding weekends and public holidays in the UAE).

    • You will receive a confirmation email with tracking details once your order has been shipped.

    2. Shipping Methods & Delivery Time

    We offer the following shipping options:

    • Standard Shipping: Estimated delivery within 1–2 business days.

    • International Shipping: Contact us to more information.

    • Note: Delivery times are estimates and may vary due to factors such as customs processing, weather, or courier service disruptions.

    3. Shipping Costs

    • Shipping fees are calculated at checkout based on your location and selected shipping method.

    • Free shipping may be available for orders over a certain amount, as stated in our current promotions.

    4. International Shipping

    • We ship worldwide. However, international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

    • Customs processing times may affect overall delivery times and are beyond our control.

    5. Order Tracking

    • Once your order is shipped, a tracking number will be sent to your email.

    • You can track your order via our website or the courier’s tracking portal.

    6. Lost or Delayed Shipments

    • If your order is delayed beyond the estimated delivery period, please contact us at sales@edgecycling.ae for support.

    • EDGE Cycling is not liable for delays caused by weather, customs inspections, or courier issues.

    7. Returns & Exchanges

    • If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery to request a replacement or refund.

    • Please refer to our Return Policy for full details.

    8. Legal Compliance

    • Our shipping practices follow consumer protection regulations of Dubai and the UAE.

    • All product information, pricing, and additional fees are clearly disclosed in accordance with UAE consumer rights laws.

    • We strive to maintain transparency and fairness in all customer transactions.

    For any questions related to shipping, feel free to contact us at sales@edgecycling.ae. We’re here to help!